At Canbro Auto Detailing, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including through our website and online booking system.
1. Information We Collect
When you interact with us — whether by booking a service online, calling us, or visiting our premises — we may collect the following personal information:
Full Name
Email Address
Phone Number
Residential or Vehicle Pickup Address
Vehicle Information (make, model, registration, etc.)
Preferred Service Date and Time
Service Preferences or Special Instructions
We may also collect non-personal data such as IP address, browser type, and pages visited for analytics purposes.
2. How We Collect Your Information
We collect personal information in several ways:
Through our online booking form on the website
Via email or phone communication
During in-person consultations or visits
When you interact with us via social media or digital ads
3. Use of Your Information
We use the information we collect to:
Confirm and manage your booking(s)
Provide the requested auto detailing services
Send service reminders or follow-up messages
Respond to your inquiries or feedback
Improve our services and customer experience
Send promotional offers or updates (only with your consent)
4. Disclosure of Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
Trusted service providers or partners who assist us in delivering services (e.g., scheduling platforms, payment processors)
Legal authorities if required to comply with applicable laws or respond to lawful requests
Our internal staff for the purpose of providing customer service or administration
5. Data Storage & Security
We take appropriate technical and organizational measures to safeguard your data from unauthorized access, misuse, loss, or disclosure. These include:
SSL encryption for data transmission
Secure storage systems
Access restrictions to personal data
Despite our best efforts, no method of transmission over the internet is 100% secure.
6. Your Rights and Choices
You have the right to:
Access, update, or correct your personal information
Request the deletion of your personal data
Opt-out of marketing communications at any time
To exercise these rights, please contact us at:
📧 info@canbro.com.au
📞 (02) 6105 9434
7. Cookies and Analytics
Our website may use cookies and similar tracking technologies to:
Enhance site functionality
Collect usage statistics
Personalize your browsing experience
You can disable cookies via your browser settings, although this may affect some website features.
8. Third-Party Links
Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those third-party sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
Canbro Auto Detailing
📍 Unit 2B/156 Gladstone Street, Fyshwick ACT 2609
📧 info@canbro.com.au
📞 (02) 6105 9434
🕒 Mon – Fri: 08.00 AM – 06.00 PM